Managers or clerks should seize the opportunity not only to observe in the shortest possible time, to determine the type of customer, but also must grasp some of the more natural ways to do the initial contact. There are two commonly used methods: Microfiber House Cleaning Series Microfiber House Cleaning Series,Universal Microfiber Cleaning Cloth,Weave Microfiber Cloth,Dish Cleaning Cloth Foshan Pa Tin Da Housewares Co., Ltd , https://www.ptdmicrofiber.com
(1) service close to customer law
If the customer is not looking at the product, or if the clerk does not know the customer, the most effective way is to approach the customer with friendly and professional services.
Normally, you can ask the customer, for example: "Hello, may I need help?" "Hello, what clothes do you want?" "Did you find the right size?"
Many customers do not want to be disturbed when browsing the product, they may say: "Oh, I just casually look." When this happens, the manager or the clerk should say in good faith: "Well, please Take a quick look, if you need any help, you can call me. "Then the operator or clerk should pay attention to, do not focus on the customer's every move, should allow customers to easily, without pressure in the store at random choice of goods .
In addition, there is a more special case, a class of customers always think they and the operator or clerk is the opposite relationship of interest, so that in the initial contact, she would impatiently said: "Why do you always follow me? "If you encounter such a temper temper customer best with her freedom of choice, to be asked each other when asked to go forward to explain the characteristics of the goods can be, otherwise more difficult to cope.
(2) personal approach to customers
This method is a natural way of approaching customers who are frequented or have seen it. If the operator or clerk knows the customer's name, and then close to the customer, it is best to take the "surname + esteem," the call, it will look very cordial.
For example: "Miss Wang, good morning, this time to buy something?" Or "Miss Wang, hello, the last pair of shoes to buy are also satisfied with it?" For customers, operators or clerks can recognize She comes, she will be surprised and happy, will think that the operator or clerk has always memorized her, not purely for performance, if possible, the customer will try his best to buy thanks.
For customers who have received but did not close the transaction, the manager or the clerk can say, "Hello, Miss Zhang, I see you are already looking at the item for the second time. If you need to, I can serve you again. Introduce some situations. "
When the manager or the clerk is receiving a customer, he can say hello to another who has just arrived: "Hello, Miss Wang, let's just look at it and wait a moment, and I'll come over." In this way, So that customers feel the operator or clerk has noticed her arrival, if the free hand will immediately receive her, so as to avoid the feeling of being left out by customers. At the same time, operators or clerks can also slightly increase the volume of introductory items to enhance the customer's interest.
August 10, 2022